A new paper "Re-balancing climate services to inform climate-resilient planning – A conceptual framework and illustrations from sub-Saharan Africa" has just been published in Climate Risk Management. The paper, led by Dr Katharine Vincent, is an output of the Future Climate For Africa UMFULA project. UMFULA aimed to increase the availability and use of medium-term climate information for decision-making in central and southern Africa. Whilst the climate services field has placed a lot of emphasis on generating information that is useful and usable to decision-makers, the "usability gap" has persisted. The paper argues for more attention to be paid to enablers that need to be in place to ensure that useful and usable information is actually used. These enablers include supportive institutions, appropriate policy frameworks, capacity of individuals and agency to make decisions.